- Frequently Asked Questions -

The government has established in the privacy legislation (AVG) that we may keep your photos for a maximum of 5 years. This is the maximum period that we can use for repeat orders.
If you have created an account for ‘My archive’ via our website, it is possible to manage your older photos yourself. We will then offer you the possibility to order this later via us.

We strive to ship your order as soon as possible. Once the payment is received, it takes a maximum of 2 weeks before the canvas is delivered. In exceptional cases, this may differ slightly because we are dependent on external shipping.

We offer the packages in color. This is not possible in black and white or sepia. However, it is possible to order individual photographs in black and white or sepia.

We try to deliver your order as soon as possible. Please take into account a delivery time of a few working days. The delivery of canvas prints and enlargements takes a little longer.

I want to order photos from last year, is this possible?

We offer photos in the following sizes:

13 x 18 cm,
20 x 28 cm,
30 x 40 cm

Series 3 < br /> 1x 9 x 13
3x 3.7 x 5.3
Portrait photos of 2.6 x 3.7

Series 6
6x 3.7 x 5.3
Portrait photos of 2.6 x 3.7

Series 7
2x 5.7 x 8.4
3x 3.7 x 5.3
Portrait photo’s of 2.6 x 3.7

Fill out our form and state in which class your son or daughter sits, we will then contact you as soon as possible.

It is possible to choose from different packages. We offer packages with one of both photos, it is also possible to choose a package containing both photos. More information about our packages can be found on the website on the ‘Photos’ page.

Please state in the comments field which group photo you wish to receive, then we will send it with your order.

You can order 13 x 18 cm and in the comments field mention that you want the format 10 x 15 cm, we will take this into consideration.

Please fill in our contact form and mention your user code. We will contact you as soon as possible.

It may be that the school has not yet distributed it. We try to report to the school to hand out at the same time, it may not have been successful due to lack of time.

After logging in with 1 code you can add other login cards. The result is that you get all the photos together in your overview.

You can then simply order. If you want to see your photo, you can contact us through our contact form .

The school has all the log-in codes that they can request within their own school page. The school page is secured and only for school use.

Please try again. If this should not help, please contact us through this form . We will contact you as soon as possible.

Yes, that is not a problem. If you still experience problems logging in, you can contact us.

It is possible to remove the data with the delete login button at the bottom of the website. You need the login code and password to be able to do this.

The free group photo campaign lasts 10 days after the delivery of the log-in cards at school. By logging in on our website you can view how long you can still use this promotion. You can always take advantage of the free group photo promotion when you order a package.

If you log in as an employee, you will see a credit. This credit is processed in the shopping cart.

If you have paid the payment without payment reference, we can not process the payment. If you fill in our form , we will contact you as soon as possible. For questions and comments about payments you can also e-mail to: administratie@fotokoch.nl

If you use internet banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank or the Triodos Bank? Then you have access to iDEAL, an easy and secure way of paying on the internet.

Payments are arranged through Mollie iDEAL payment system. You can also find this name in your payment overview.

Why choose iDEAL?
- You pay quickly, simply and securely online with your own bank.
- You have no special software needed to use iDEAL.
- Paying with iDEAL is always completely free with Foto Koch.